Shipping&Return

Return Policy

 

Returns 

We offer a 14-Day Money Back Guarantee.  If you are not completely satisfied with your product, you can return your order for a full refund or an in-store credit. Returns can be made up to 30 days following the original date of purchase, however, returns outside of the 14-Day Money Back Guarantee will be subject to a 20% restocking fee. The customer is responsible for the cost of shipping the product back to our warehouse. 

The 14-Day Money Back Guarantee and 30 day return period is only eligible for your original purchase from Vitopal website. All returns must be in original packaging and in like-new condition with warranty card, original accessories, and valid invoice. 

We will provide return shipping label or responsible for shipping cost only for defective item,buyers should be responsible for paying return cost for other return reasons.

To return your product,please contact:sales@vitopal-foto.com/info@vitopal-foto.com


Refund


Refund will be processed with 3 days after we received your return
You will not get refund under the following situations:
1.Product not purchase from Vitopal-foto.com
2.Product returned without original package or missing accessories
3.Product physically damaged

 

Shipping time:

Items from China Warehouse:Your items will be shipped around 3 business days after receipt of payment by DHL/FEDEX/UPS expedited shipping.(3-7 business days delivery time)

Shipping Address

1. We do not ship to APO/FPO, PO Box address

2. Please write your address in english (If your primary language is not english, please translate it into english).This is very important for shipping
About Tax
We will declare items as low as we can to help customer avoid tax,but for some countries you may need to pay import duty. We are not responsible for any tax. If you want the declared a real value, please contact us.

For EU Country Customer

Items from China:We can ship by our own carrier to help EU country customer avoid tax or pay low tax.It will take around 7-15 business days for delivery,if you want to choose this shipping method,please contact us.Or we will ship by DHL/UPS/FEDEX which will need to pay custom duty

Vitopal-foto.com will ship worldwide for free shipping including the following country:

Australia
Austria
Belgium
Canada
Czech Republic
Denmark
Finland
France
Germany
India
Indonesia
Ireland
Italy
Japan
Korea(South)
Macau
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Romania
Singapore
Slovakia
Spain
Sweden
Switzerland
Thailand
United Kingdom
United States
Vietnam

For other countries not list above,please contact us:sales@vitopal-foto.com/info@vitopal-foto.com about the shipping cost